Dynamic sales and retail management professional with over 20 years of sales and marketing experience, 15+ years in retail operations, and 10+ years in leadership roles. Proven track record of driving revenue growth through strategic sales initiatives, client retention, and exceptional customer engagement. Skilled in leading and developing high-performing teams, managing front-end operations, and optimizing store performance with a focus on KPI monitoring and shift management. Adept at conflict resolution, complaint management, and fostering positive customer experiences that enhance brand loyalty. Strong collaborator with expertise in inventory control, visual merchandising, and aligning operational goals with business objectives. Committed to delivering measurable results and cultivating a motivated, customer-focused work environment.
Sales & Marketing Strategy | Client Retention | Customer Engagement
• Leadership | Team Development | Cross-Functional Collaboration
• Retail & Front-End Operations | POS Systems | Cash Handling
• Customer Service Excellence | Conflict Resolution | Complaint Management
• Inventory Control | Visual Merchandising | Loss Prevention Awareness
• Strategic Planning | Sales Performance Optimization | KPI Monitoring & Shift Management
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